Ordering & Shipping Details



Answers ... to the questions most often asked ... are listed below


HOW MUCH WILL THE SHIPPING COST ?

IS MY PERSONAL ORDERING INFORMATION SECURE ?

WHAT FORM OF PAYMENT MAY I USE TO ORDER ?

WILL I RECEIVE CONFIRMATION OF MY ORDER ?

WILL I BE CHARGED SALES TAX ?

HOW WILL MY ORDER BE SHIPPED ?

WHEN WILL MY ORDER BE SHIPPED AND RECEIVED ?

WHAT ARE YOUR RETAIL BUSINESS DAYS ?

HANDLING FEE - IS THERE A MINIMUM ORDER REQUIREMENT ?

DO YOU SHIP TO PO BOX ADDRESSES ?

DO YOU SHIP TO APO ADDRESSES ?

DO YOU SHIP TO ALASKA or HAWAII ADDRESSES ?

WHAT IS AN ADDRESS CORRECTION FEE ?

CAN I PICKUP MY ORDER ?

HOW DO I CHANGE OR CANCEL AN ORDER ?

WHAT IS YOUR RETURN POLICY ?

WHAT ITEMS ARE NON-RETURNABLE ?



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IS MY PERSONAL ORDERING INFORMATION SECURE ?

Yes, all ordering information is Transport Layer Security (TLS) SECURE

{ Encrypted } - In Other Words.

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WHAT FORM OF PAYMENT MAY I USE TO ORDER ?

We accept :

Master Card ~ Visa ~ Discover Card ~ American Express

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WILL I RECEIVE CONFIRMATION OF MY ORDER ?

Yes, you will receive an email confirmation shortly after your order is placed.

You will also receive an email confirmation along with your UPS tracking information
once your order leaves our facility.

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WILL I BE CHARGED SALES TAX ?

ONLY on Orders shipped within California

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HOW WILL MY U.S. ORDER BE SHIPPED ?

Your order will be shipped via UPS - Fully Insured !

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WHEN WILL MY ORDER BE SHIPPED AND RECEIVED ?

Products will be manufactured & shipped out of our facilities within 2 to 3 Business Days ***

UPS Ground = 1 to 7 business days - depending on your location - UPS map below

Remember to Add - 2 to 3 Business Days *** to the UPS Delivery Transit Times shown below ... in order to determine your total estimated delivery time


If you have a project dealine, give us a call, we will gladly see what we can do to meet your goal !

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WHAT ARE YOUR RETAIL BUSINESS DAYS ?

*** Retail Business Days are ~ Monday thru Friday ~ 8AM to 4PM PST

Orders placed after Business Hours... Weekends or on Holidays will be dated the following business day.

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HANDLING FEE - IS THERE A MINIMUM ORDER REQUIREMENT ?

WE DO NOT REQUIRE A MINIMUM ORDER.
HOWEVER, since our products are custom-made ... to your selections
ORDERS TOTALING LESS THAN $12.50 ... will have a $7.50 handling fee added to the order.

ORDER TOTALS ABOVE $12.50 ... WILL NOT include a handling fee.
"So if your order total is under $12.50 ... just order one more item ... and save on the handling fee "

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HOW MUCH WILL THE SHIPPING COST ?

To determine your actual shipping charge...

First... select your item/s ... & click ... Add to Cart
Your shopping cart will include a shipping calculator on the right hand side of the page.
Simply enter your Zip Code ... and click on GO


PLEASE NOTE - We DO NOT ship - Mats - Picture Frames or Picture Framing Materials...
Outside of The Continental United States

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DO YOU SHIP TO PO BOX ADDRESSES ?

No ... we do not ship to PO BOX addresses.

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DO YOU SHIP TO APO ADDRESSES ?

Currently ... we do not ship to APO addresses.

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DO YOU SHIP TO ALASKA or HAWAII ADDRESSES ?

Alaska or Hawaii orders/shipments ... must be pre-quoted by our shipping dept
Shipping fees will be based on your selected items - size of boxing and the destination zip code.
For a shipping quote ... please contact us and provide your zip code and the item sizes / quantities you intend to purchase

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WHAT IS AN ADDRESS CORRECTION FEE ?

The shipping address you provide while placing your order is submitted directly to UPS for delivery.

If any address correction is required ... after your order leaves our factory,
UPS will charge an additional - Address Correction Fee of $13.40 for Ground packages or $19.00 for Air packages.

By placing an order with us ... you agree to pay this charge, if any address correction is required
to deliver your package ... or if you change the shipping address after your package has been shipped.


To prevent this charge ... Please provide us a complete, accurate shipping address and zip code with your order.

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CAN I PICKUP MY ORDER ?

Due to our commercial production schedule ... Walk-in sales transactions or local pickups are not available.

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HOW DO I CHANGE OR CANCEL AN ORDER ?

Since most of our products are custom made to order,
Changes or Cancellations must be received prior to the manufacturing of your item.
Our manufacturing dept may begin production within a few hours of receiving an order,
So if you need to cancel or make a change to your order, please call us immediately at



NOTE - Orders can not be modified or cancelled once we have begun the manufacturing of your item
Therefore - emails are not recommended during business hours.

Business Hours - Monday thru Friday - 8AM to 4PM PST

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RETURN POLICY

Our goal is to exceed your expectations and we guarantee the quality of our products.

If you are not completely satisfied with your purchase, we will do whatever is necessary to correct the problem.
Please contact us within 15 days of receipt.

All returnable items must include an {RMA} - { Returned Merchandise Authorization }
Please see - Non-Returnable Items below

Items returned to us ... without an {RMA} ... will be refused.

Contact customer service at


Once the {RMA} has been obtained from our customer service dept,
Please pack the item/s carefully using the original packing material & mark the {RMA} number on the outside of the package.
Ship the package - Postage Prepaid to the address we provide with your {RMA}

Once the item/s is received & inspected at our facility, we will process your return, credit your credit card account & send you an email notification.

Refunds are as follows:
Invoice total minus * shipping charge.
* shipping charges are not refundable


Please note, Mirage Factory Outlet is not responsible for incorrectly packaged items that are returned to us.
We cannot provide a refund for items that are returned in poor or un-saleable condition.


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Non-Returnable Items


Picture FramesMat KitsArt Display KitsPlexiglass SheetsFoam-Core
MatsEasel Backs
... are always custom made to your specific order.

All picture frames, mats, art material sizes or color combinations that you select while placing your order,
are considered custom order items and are Not-Returnable or Exchangeable.

So ... If you have any questions while placing your order ... please give us a call,
we will gladly assist you in making the perfect selections.

If we make a mistake on your order, we will immediately correct the error ... at no cost to you !

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Production OverrunsOverstock Items

All Overruns - Overstock Items are Not-Returnable or Exchangeable.

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Mirage Factory Outlet ~ MirageOutlet.com

products are designed & manufactured exclusively by MIRAGE DESIGNS

A wholesale manufacturer & retail sales company specializing in creating affordable top quality products for the Artist & Art Lover


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